- Rules & Regulations
- All guests must adhere to the waterpark rules and regulations and follow instructions given by lifeguards and the waterpark team.
- Tickets cannot be exchanged, refunded, transferred or resold, and are considered void if damaged.
- Refunds only allowed 24 hours before date of ticket.
- Guests may reschedule their tickets on the same day as their booked visit date, subject to availability. Rescheduled tickets must be moved to a date within seven (7) calendar days of the original booking date. For example, a ticket booked on the 1st of the month may be rescheduled to any available date up to and including the 8th of the month.
- Rescheduling requests are subject to availability and may only be made once. Tickets cannot be rescheduled beyond the seven-day period from the original booking date.
- Tickets that have been scanned at the turnstile are non-refundable under any circumstances.
- No-shows will be charged 100% of the reservation amount.
- Each ticket may be rescheduled for a maximum of two (2) times.
- Children below age 13 must be accompanied by an adult over the age of 18 years. Accompanied adults will be required to pay for entry. Water Park charge is per person for entry.
- All guests, bags and property are subject to screening and security checks upon entry.
- Food and beverage items brought in from outside sources (not including one plastic bottle of water 500ml, baby food, dietary or medicinal needs) are not permitted.
- No glass or sharp objects are permitted.
- Appropriate swimwear (nylon and lycra materials only) must be worn whilst using the pools and slides. Inappropriate garments (i.e. underwear, transparent, exposing or non-swimming attire) are not permitted. Guests may be asked to change into appropriate swimwear attire.
- Diving masks, snorkels, diving gear and fins are not permitted.
- Diving, running, jumping, horseplay and unruly behavior or language is not permitted.
- Only life jackets issued and provided by the park are permitted in the pools.
- Personal floatation devices are not permitted.
- Guests must meet the height, weight and health conditions indicated on all the rides.
- Toddlers entering the water must wear waterproof diapers.
- There are inherent risks in participating in slides and attractions. You are the best judge of your limitations. If unsure about the ride, please speak to a team member.
- For safety reasons, pregnant women and persons with heart conditions and back problems should not ride the slides.
- Guests with disabilities and/or special needs must be supervised by a parent, guardian or caretaker.
- Smoking is strictly prohibited, including the use of e-cigarettes (except in designated smoking areas).
- Alcohol is strictly prohibited in the park.
- By entering the waterpark, guests agree to be photographed, filmed or recorded for any reason, without personal permission, payment or any other considerations.
- We reserve the right to view any recorded images by guests and delete footage if deemed inappropriate.
- The entire park area is under CCTV surveillance.
- The waterpark is not responsible for any loss, damage or theft. Lockers are available.
- The management reserves the right to deny access or remove any person from the park for any reasons mentioned above.